Refund policy

Customer satisfaction is our ultimate goal and #1 priority here at Olive Crate. If you are not entirely satisfied with your purchase, we're here to help.

Contact Us
If you have any questions on how to return your item to us, contact Olive Crate at info@olivecrate.com. We're always happy to help!

Customized Products

We do not accept returns customized  and engraved products. We cannot refund a product that has been customized at our customers request.  

Sales Tax 
Depending on the state in which you reside, you may be responsible for state sales tax for your order, regardless of whether this sales tax was collected by Olive Crate.

Billing Information
For all orders we accept VISA, Mastercard, American Express credit cards. If you are picking up your order at an Olive Crate Company location, we also accept checks and Cash.

For online orders, we will charge your credit card at the time you submit your order. When we charge your credit card for an order, we charge it for the full amount. When we charge your card, we'll send you an email message. This is your receipt and includes all of your order and payment info. We send you an email when your order is shipped with an itemized list of charges. If you're unsure of what makes up your final charge, check the email we sent to you when your order was shipped. If you still have questions about a charge from Olive Crate, please contact us via our Customer Service page.

We take your credit card security very seriously. If you believe that fraudulent charges have appeared in connection with your account, please contact us so we can investigate this immediately.